Express Relais 2.9.23

Express Relais is a delivery network comprising automated parcel lockers, operational around the clock in various cities across Morocco. This service caters to merchants, businesses, and individuals alike, allowing users to conveniently deposit packages into automated lockers for seamless delivery management.

How it Works:

1. Prepare your package.
2. Select a nearby or convenient automated locker for package deposit.
3. Choose a delivery destination: either at home or another Express Relais locker.
4. Complete the payment for delivery; you will receive SMS and email notifications with details for depositing your package.
5. Access the selected locker and deposit your package – it's complete!

Once the delivery is made, you will receive a notification via email, SMS, or app push notification.

Getting Started:

Using the Express Relais web or mobile application makes sending and receiving packages straightforward and reliable:

• Create a free Express Relais account via the mobile app or website (https://expressrelais.ma).
• Prepare your shipment in just a few clicks.
• Pay for delivery and receive confirmation on where to deposit your package.
• Deliver your package to the designated locker.

If you have any questions or require assistance, customer support is available at (+212 (0)522 300 900) or via email at [email protected].

Advantages of Using Express Relais:

• You can send packages throughout Morocco at any time of day or week, including weekends and holidays, with 24/7 service availability.
• Your recipient can opt to have their package delivered at home or to an automated locker.
• For locker deliveries, recipients have the flexibility to collect their packages at their convenience (24/7).
• Track your parcel in real-time from departure to delivery.
• Request returns for sent packages.
• Receive packages from senders who do not have an Express Relais account.
• Request cash on delivery payments.
• Easily reverse payments upon delivery at any time.
• Payment for Express Relais services can be made through payment codes, bank cards, e-wallets, or at money transfer agencies.
• Add funds to your prepaid account to streamline payment processes for shipments.
• Your parcel is insured, and automated lockers are under video surveillance for added security.

Permissions Required for App Use:

• Location Access: The app requires permission to access location data to find lockers near you.
• Personal Data Protection: CEOS Technology, the operator of Express Relais, has taken steps to ensure compliance with CNDP regulations (Declarations No: VS-311/2021 and CE-342/2021) regarding personal data protection.

The general terms and conditions of sale and use are available on our website: https://expressrelais.ma/cguv.